🔒 Privacy

Pijok Privacy Policy

Your personal data belongs to you. This policy explains exactly what pijok collects, why we collect it, how we protect it, and what rights you have over your own information.

Last updated: 1 January 2025

How Pijok Protects Your Privacy

Privacy isn't a legal formality for pijok — it's a core part of how we build and operate the platform. Here's what that looks like in practice.

End-to-End Encryption

Every piece of data transmitted between your device and pijok's servers is protected by SSL/TLS encryption. Your login credentials, payment details, and personal information are never sent in plain text.

Secure Data Storage

Pijok stores your personal data on secured servers with strict access controls. Only authorised personnel with a legitimate operational need can access your account information — and all access is logged.

We Never Sell Your Data

Pijok does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used to operate your account and improve the platform — nothing else.

You Control Your Data

You have the right to access, correct, and request deletion of your personal data at any time. Pijok makes it straightforward to exercise these rights — just contact our support team and we'll handle it promptly.

Minimal Data Collection

Pijok only collects the data that is genuinely necessary to operate your account, process payments, and comply with legal obligations. We don't collect data just because we can — every data point has a clear purpose.

Transparent Communication

If pijok ever changes how it handles your data in a material way, we will notify you by email before the change takes effect. No surprises, no silent policy updates that affect your privacy without warning.

Your privacy matters. This Privacy Policy describes how pijok collects, uses, stores, and protects your personal information. By using pijok, you agree to the practices described in this policy. If you have any questions, contact us at [email protected].

01 Who We Are

Pijok is an online gaming platform operating at pijok.com, offering sports betting, live casino games, fishing games, and other interactive entertainment products to players in Bangladesh. When this policy refers to "pijok", "we", "us", or "our", it means the pijok platform and the team responsible for operating it.

Pijok acts as the data controller for all personal information collected through the platform. This means pijok determines the purposes and means of processing your personal data and is responsible for ensuring that processing is carried out lawfully, fairly, and transparently.

If you have any questions about this Privacy Policy or how pijok handles your personal data, you can reach our team at any time via email at [email protected] or through the live chat feature available within your pijok account.

02 Data We Collect

Pijok collects personal data in three main ways: information you provide directly when registering or using the platform, information generated automatically through your use of the platform, and information received from third-party service providers such as payment processors and identity verification services.

Information you provide directly:

  • Full legal name and date of birth
  • Mobile phone number and email address
  • Residential address (required for full KYC verification)
  • National ID card number or passport details (for identity verification)
  • Payment account details (bKash, Nagad, or Rocket number registered in your name)
  • Communications you send to pijok support, including chat logs and emails

Information collected automatically:

  • IP address and approximate geographic location
  • Device type, operating system, and browser version
  • Pages visited, time spent on the platform, and navigation patterns
  • Game activity, betting history, and session data
  • Login timestamps and account activity logs

Information from third parties:

  • Identity verification results from KYC service providers
  • Transaction confirmation data from payment processors
  • Fraud risk signals from anti-fraud service providers
Data Category Examples Source
Identity Data Name, DOB, NID number You / KYC provider
Contact Data Phone number, email, address You
Financial Data bKash/Nagad number, transaction history You / Payment processor
Technical Data IP address, device info, browser type Automatically collected
Usage Data Game history, session logs, bet records Automatically collected

03 How We Use Your Data

Pijok uses your personal data only for legitimate purposes directly related to operating the platform and providing you with a safe, fair, and enjoyable gaming experience. We do not use your data for purposes that are incompatible with the reasons it was originally collected.

  • Account management: Creating and maintaining your pijok account, verifying your identity, and managing your login credentials.
  • Payment processing: Processing deposits and withdrawals via bKash, Nagad, and Rocket, and maintaining accurate transaction records.
  • Legal compliance: Fulfilling our obligations under anti-money laundering (AML) regulations, Know Your Customer (KYC) requirements, and other applicable laws.
  • Fraud prevention: Detecting and preventing fraudulent activity, account abuse, and unauthorised access to the platform.
  • Customer support: Responding to your queries, resolving disputes, and providing assistance when you contact our support team.
  • Platform improvement: Analysing usage patterns to improve the pijok platform, fix bugs, and develop new features that better serve our players.
  • Responsible gaming: Monitoring gaming behaviour to identify potential problem gambling patterns and providing appropriate support tools.
  • Communications: Sending you important account notifications, security alerts, and — where you have opted in — promotional offers from pijok.

No spam. Pijok will only send you marketing communications if you have explicitly opted in to receive them. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or by contacting support.

04 Legal Basis for Processing

Pijok processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:

  • Contract performance: Processing that is necessary to provide you with the services you have signed up for — including account management, payment processing, and game access.
  • Legal obligation: Processing required to comply with applicable laws and regulations, including AML obligations, KYC requirements, and responses to lawful requests from regulatory authorities.
  • Legitimate interests: Processing carried out for pijok's legitimate business interests, such as fraud prevention, platform security, and service improvement — provided these interests are not overridden by your rights and interests.
  • Consent: Processing based on your explicit consent, such as sending marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

05 Data Sharing and Third Parties

Pijok does not sell your personal data to third parties. We share your data only in the limited circumstances described below, and only with parties who are contractually required to handle your data securely and in accordance with applicable privacy laws.

  • Payment processors: bKash, Nagad, and Rocket receive the minimum data necessary to process your transactions. These providers operate under their own privacy policies and security standards.
  • Identity verification providers: Third-party KYC service providers receive identity documents and personal details to verify your identity as required by law. Verification results are returned to pijok and stored securely.
  • Fraud prevention services: Anti-fraud providers may receive technical data such as IP addresses and device fingerprints to help identify and prevent fraudulent activity on the platform.
  • Regulatory authorities: Pijok may be required by law to share certain data with government agencies, law enforcement, or regulatory bodies. Pijok will only do so when legally obligated and will notify you where permitted by law.
  • IT and infrastructure providers: Cloud hosting and server providers who store and process data on pijok's behalf under strict data processing agreements.

All third parties with whom pijok shares data are required to implement appropriate technical and organisational security measures and to use your data only for the specific purposes for which it was shared.

06 Cookies and Tracking

Pijok uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use the site. A cookie is a small text file stored on your device when you visit pijok.com.

  • Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
  • Functional cookies: Remember your preferences such as language settings and display options to provide a more personalised experience.
  • Analytics cookies: Help pijok understand how players navigate the platform, which pages are most visited, and where technical issues occur. This data is aggregated and anonymised.
  • Security cookies: Used to detect and prevent fraudulent login attempts and suspicious account activity.

You can control non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the pijok platform. Pijok does not use third-party advertising cookies or share cookie data with advertisers.

07 Data Retention

Pijok retains your personal data for as long as your account is active and for a period after account closure as required by law and legitimate business needs. The specific retention periods depend on the type of data and the purpose for which it was collected.

  • Account and identity data: Retained for the duration of your account and for a minimum of 5 years after account closure, as required by AML and KYC regulations.
  • Transaction records: Retained for a minimum of 5 years from the date of each transaction in accordance with financial record-keeping requirements.
  • Support communications: Retained for 2 years from the date of the last communication, or longer if related to an ongoing dispute or legal matter.
  • Technical and usage data: Typically retained for 12 months, after which it is aggregated or deleted.
  • Marketing consent records: Retained for as long as you remain opted in, plus 1 year after opt-out to demonstrate compliance.

When data is no longer required, pijok securely deletes or anonymises it so that it can no longer be linked to you as an individual.

08 Your Privacy Rights

As a pijok player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected]. Pijok will respond to all valid requests within 30 days.

Right to Access Request a copy of the personal data pijok holds about you.
Right to Rectification Ask us to correct inaccurate or incomplete data.
Right to Erasure Request deletion of your data where there is no legal reason to retain it.
Right to Restriction Ask us to limit how we use your data in certain circumstances.
Right to Portability Receive your data in a structured, machine-readable format.
Right to Object Object to processing based on legitimate interests or for direct marketing.

Please note that some rights are subject to limitations — for example, pijok cannot delete data that it is legally required to retain. Where a request cannot be fulfilled in full, pijok will explain why and advise on any available alternatives.

09 Security Measures

Pijok takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration.

  • SSL/TLS encryption: All data in transit between your device and pijok's servers is encrypted using industry-standard protocols.
  • Password hashing: Your account password is never stored in plain text. Pijok uses strong cryptographic hashing algorithms to store password data securely.
  • Access controls: Access to personal data within pijok's systems is restricted to authorised personnel on a need-to-know basis. All access is logged and audited.
  • Two-factor authentication: Pijok supports and encourages the use of two-factor authentication (2FA) to protect your account from unauthorised access.
  • Regular security reviews: Pijok conducts regular security assessments and vulnerability testing to identify and address potential weaknesses in the platform.
  • Incident response: In the event of a data breach that poses a risk to your rights and freedoms, pijok will notify affected players promptly and take immediate steps to contain and remediate the incident.

Your role in security: Pijok's security measures are most effective when combined with good security practices on your end. Use a strong, unique password for your pijok account, enable 2FA, and never share your login credentials with anyone.

10 Children's Privacy

Pijok is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification steps, and we may request additional proof of age at any time.

If pijok discovers that personal data has been collected from a person under 18, we will immediately close the associated account, delete the data, and — where applicable — return any deposits made. If you believe that a minor has registered on pijok, please contact us immediately at [email protected] so we can investigate and take appropriate action.

11 Changes to This Policy

Pijok may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or our data handling practices. When material changes are made, pijok will notify registered players by email at least 7 days before the changes take effect.

The "Last updated" date at the top of this page reflects when the policy was most recently revised. We encourage you to review this policy periodically. Your continued use of pijok after the effective date of any updated policy constitutes your acceptance of the revised terms.

If you disagree with any changes to this Privacy Policy, you have the right to close your account and request deletion of your data (subject to legal retention requirements) by contacting [email protected].

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how pijok handles your personal data, please get in touch with our team. We are committed to responding to all privacy-related enquiries promptly and transparently.

  • Email: [email protected]
  • Subject line for privacy requests: "Privacy Request – [Your Name]"
  • Response time: Pijok will acknowledge all privacy requests within 48 hours and provide a full response within 30 days.
  • Live Chat: Available within your pijok account after login, 24 hours a day, 7 days a week.

For questions about responsible gaming tools or self-exclusion, please visit our Responsible Gaming page. For the full terms governing your use of pijok, see our Terms and Conditions.

We take privacy seriously. Every privacy request received by pijok is handled by a real person, not an automated system. We will always give you a clear, honest answer about how your data is being used.

Your Data is Safe. Your Game is Fair.

Join thousands of players in Bangladesh who trust pijok for fast payouts, fair games, and genuine data privacy. Register in two minutes and start playing today.